Privacy Policy

1. Who We Are

Data Controller: YARDACRE LIMITED (trading as Clevon)
Company number: 15855742
Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
Email: info@clevon.co.uk | b2b@clevon.co.uk
Phone: +44 7537 181223

2. What We Collect

• Identity & Contact — name, email, phone, billing & shipping address.
• Orders — items purchased, value, delivery preference, support history.
• Payment — card data entered via our payment provider; we do not store full card numbers/CVV.
• Account — login, hashed password, wishlist, saved addresses.
• Comms — messages sent to support/B2B and via forms.
• Technical — IP, device/browser, pages viewed, cookies (see Cookie Policy).

3. How We Collect Data

• Directly — when you browse, create an account, order, contact us, or subscribe.
• Automatically — via cookies/analytics (manage in Cookie Settings).
• From third parties — payment providers, couriers (status/verification), fraud tools.

4. How We Use Your Data (Purposes & Legal Bases)

• Process orders & deliver products — contract performance.
• Account & support — legitimate interests / contract.
• Payments & fraud prevention — legitimate interests / legal obligations.
• Marketing (news, offers) — consent (unsubscribe anytime).
• Analytics & improvement — legitimate interests.
• Legal & tax compliance — legal obligations.

5. Sharing Your Data

We share data with trusted processors to run the site and fulfil orders:

• Payment processors — take and verify payments.
• Couriers & logistics — deliver orders and provide tracking.
• IT/hosting/analytics — operate and secure the site.
• Professional services — accountants, legal advisors where required.

We do not sell personal data.

6. International Transfers

If data is transferred outside the UK/EEA, we apply appropriate safeguards (UK IDTA/EU SCCs) or rely on adequacy decisions.

7. Data Retention

• Orders & invoices — typically 6 years (tax/accounting).
• Support enquiries — up to 24 months.
• Marketing records — until you unsubscribe or withdraw consent.
• Cookies/analytics — per our Cookie Policy or browser settings.

8. Security

We implement appropriate technical and organisational measures (TLS, access controls, backups). No method is 100% secure—keep your credentials confidential and update passwords regularly.

9. Marketing Choices

Emails are sent with your consent. Unsubscribe via any email footer or contact us. Manage cookies via your browser or Cookie Settings.

10. Your Rights (UK GDPR)

You can request: access, rectification, erasure, restriction, portability, and to object to processing based on legitimate interests or direct marketing. Where processing relies on consent, you can withdraw it any time. To exercise rights, email info@clevon.co.uk. We may need to verify your identity.

11. Children

Our site is not intended for children under 16. We do not knowingly collect data from children.

12. Cookies

We use cookies and similar technologies for essential functions, analytics, and personalisation. See our Cookie Policy. Adjust preferences in Cookie Settings.

13. Complaints

You can contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

14. Changes to this Policy

We may update this policy periodically. The date above reflects the latest version.