Frequently Asked Questions

Quick answers about orders, shipping, returns, warranty, and payments at Clevon. For full details, see our Shipping Policy, Return & Refund Policy, Warranty Policy, Payment Policy, Terms & Conditions.

Do I need an account to place an order?

No — you can checkout as a guest. Creating an account helps track orders and save details for next time.

Can I change or cancel my order after placing it?

We process orders quickly. If you need to cancel or update details, contact info@clevon.co.uk immediately. If the order has shipped, you can request a return per our policy.

How do I use a discount code?

Enter your promo code at checkout. One code per order. Codes don’t apply to already discounted items or gift cards.

Where do you ship and how much does it cost?

We ship worldwide. Standard delivery is a flat £9.99. Orders over £50 ship free. Express options may be available at checkout.

How long does delivery take?

Orders are processed within 1 business day. ETA:

UK: 2–4 business days
Europe: 5–10 business days
Rest of World: 7–14 business days

Note: carrier delays, customs, and holidays can affect timings.

How can I track my order?

You’ll receive a tracking link via email once your parcel ships. You can also check it on our Track Your Order page.

Will I pay customs duties or taxes?

International orders may be subject to import taxes/fees charged by your country’s customs office. These aren’t included in our prices or shipping fees.

What is your return policy?

You can return products within 30 days of delivery if they’re unused, in original condition and packaging, with all accessories included.

Who covers the return shipping cost?

For change-of-mind returns, customers cover return postage. If we sent a faulty/incorrect item, we’ll cover reasonable return costs — contact us first for a label.

When will I get my refund?

Refunds are processed within 14 days of receiving and inspecting the return, back to your original payment method (bank times may vary).

How long is your warranty?

Most electronic items come with a 12-month warranty covering manufacturing defects from delivery date.

What should I do if my item is damaged or faulty?

If the parcel arrives damaged, notify the courier and contact us within 48 hours with photos. For items that don’t work on first use, email us within 7 days.

How do I make a warranty claim?

Email info@clevon.co.uk with subject “Warranty Claim”, your order number, product name/SKU, a short description, and photos/videos. We’ll reply with RMA steps.

Which payment methods do you accept?

We currently accept Visa and Mastercard (credit or debit).

Is checkout secure?

Yes. Payments are processed by PCI-DSS compliant providers using TLS. We never store your card details; your bank may require 3-D Secure verification.

Are your products new or refurbished?

All items are new unless clearly marked as refurbished/graded on the product page.

Will the product work in my country?

Listings specify plug type and voltage. UK standards by default — for other regions you may need an adapter. If unsure, contact us before purchasing.

Do you offer bulk or business pricing?

Yes. Email b2b@clevon.co.uk with your requirements for a tailored quote.

Company: YARDACRE LIMITED

Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF

Phone: +44 7537 181223

Email: info@clevon.co.uk | b2b@clevon.co.uk

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