Payment Policy

1. Accepted Payment Methods

• Visa (Credit/Debit)
• Mastercard (Credit/Debit)

Other methods (e.g., bank transfer, cash on delivery, Buy-Now-Pay-Later, crypto) are not supported at this time.

2. Currency, Pricing & VAT

All prices are displayed in GBP and include VAT where applicable. If your card is not in GBP, your issuer may apply its own exchange rate and fees. For international orders, local taxes/duties may be charged by customs or carriers and are not included unless stated at checkout.

3. Authorisation & Capture

At checkout, our gateway may place a temporary authorisation. We capture payment once the order is confirmed and preparing for dispatch. For split shipments, we may capture proportionally. If authorisation fails, we may hold or cancel the order.

4. Security & Compliance

Payments are processed by a PCI DSS–compliant gateway over TLS. We do not store full card numbers or CVV. Your bank may require SCA/3-D Secure—complete any prompts to avoid delays.

5. Billing Details & Checks

Please provide accurate billing details. We may use AVS and fraud checks. Orders may be declined, cancelled, or require additional verification. Your card statement descriptor may reference “Clevon”.

6. Promotions, Coupons & Gift Cards

Unless stated otherwise, one coupon per order. Coupons have no cash value and may be withdrawn. Partial returns may lead to proportional coupon value adjustments.

7. Cancellations, Refunds & Chargebacks

You may cancel before dispatch by emailing info@clevon.co.uk. After dispatch, follow our Return & Refund Policy. Refunds are issued to the original method within 14 days after inspection. If you suspect an unauthorised transaction, contact us first; we may contest unwarranted chargebacks.

8. Payment Failures & Holds

If a payment fails or is reversed, we may hold or cancel the order. For pre-orders/back-orders, we may retain authorisation and capture once stock is ready.

9. Age & Capacity

You must be 18+ and legally capable of entering into a contract to place orders.

10. Data Protection

Billing data is processed per our Privacy Policy. We store minimal metadata (transaction ID, last 4 digits, expiry), never full card numbers or CVV. Manage cookies in Cookie Settings.

11. Changes to this Policy

We may update this page. The “Last updated” date reflects the latest version.